FAQ

What payment methods does URBANEON accept?

We accept Visa, Mastercard, American Express, Discover, and JCB.

Is it safe to use my credit card online at URBANEON?

Yes, it is secure to use your credit card for purchases on our online store. URBANEON is PCI(Payment Card Industry) Compliant. Therefore, we do not store any payment or financial information in our system.

How do I return or exchange an item?

Our policy lasts 30 days. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In the case you would like to return an item, please email us at support@urbaneon.com and a return label will be provided for you.

How can I check the status of my order?

To track items that have already shipped, you'll receive a shipment notification email that includes a tracking number and estimated delivery date.

Do you offer a Military or Service Discount?

Yes, we offer a 15% discount on URBANEON items for members of the US military, law enforcement, and firefighters. If you are interested in taking advantage of this, please email support@urbaneon.com with a copy of your service ID, and we will provide you with an individual code good for one year as thanks for your service.

How long will it take for my package to arrive?

URBANEON deliveries currently take 3-4 weeks to arrive to their destination but we are working to become much more efficient so we can meet our goal of 1 week maximum shipping time. Once an order is shipped, you will receive an email with a tracking number after it has been processed. This will give you the best time estimate for when your package will arrive.